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Returns, Cancellations and Replacements

Returns

Orders returned within 14 days of receipt will be fully refunded. Order returned between 15 and 30 days of receipt will be subject to a 20% handling charge to cover re-stocking costs.

 

It is the customer’s responsibility to ensure any cut EPDM is the correct size. National Roofing advise that at least 200mm is added to all measurements to allow sufficient allowance for edges etc. Any EPDM sheet wrongly cut will be accepted back into stock by National Roofing at our discretion and may be subject to a handling charge not exceeding 20%.

 

When returning items please ensure you note the following:

  • Before returning your order, within the 30 day period, email us at [email protected] and we will provide you with a Returns Note Number. This number enables us to identify your order when it is returned. A Returns Note Number is not compulsory although it will speed up the refund process.
  • The cost of returns must be covered by the customer, we unfortunately do not provide a collection service.
  • The returned items must be in perfect 'as new' condition, therefore cellophane protection should not be removed, goods should not be cut or drilled, fittings must not have been fitted and any displayed packaged items must not have been opened.
  • Where items are sent 'free of charge' at our discretion, we reserve the right to charge the delivery charge that was incurred delivering the items.
  • Made to measure orders are excluded from the distance selling regulations accepted back into stock by National Roofing at our discretion and may be subject to a handling charge not exceeding 20%.

Returns can be sent to the address below after receiving your Returns Note Number: National Roofing Internet Returns Unit 19 Abercarn Industrial Estate Westend Abercarn South Wales NP11 5EY

Cancellations (Distance Selling)

Cancelling After You Have Received Your Order

You have a right to cancel your order up to 14 days after receiving your order with-out giving any reason. You can return your order to us to the address below within this period and no re-stocking cost will be charged. Please note that it is the customers responsibility to cover the cost of returning the items, the returned items must be in perfect 'as new' condition, therefore cellophane protection should not be removed, goods not cut or drilled, fittings must not have been fitted and any displayed packaged items must not have been opened. Made to measure cannot be returned and are excluded from the distance selling regulations.

Cancelling Before You Have Received Your Order

You will be able to cancel your order before you have received your order by contacting us by telephone on 01495 245 066 Monday - Friday 08:00 - 17:00. We will need you to send us an email at [email protected] after you have contacted us by telephone to confirm. We aim to dispatch your order on the same day of receiving it so if your order has been dispatched you will be responsible for any cost occurred retrieving your order from our couriers. Our orders are dispatched at around 15:00 Monday - Friday, so please notify us before this time.

Returns can be sent to the address below after receiving your Returns Note Number: National Roofing Internet Returns Unit 19 Abercarn Industrial Estate Westend Abercarn South Wales NP11 5EY

Replacements (Damaged or Faulty Items)

Replacement items for damaged items where the damage was not obvious when the delivery was signed for, can only be sent to you free of charge if we are notified within 48 hours of receiving your goods. Any damages reported after this period will be deemed to have occurred whilst the items were in your care and no claims will be possible. We require that any damaged items are notified to us in writing i.e. email, fax or letter. If you are expecting a delay or experiencing digital problems with any of the above methods or you are sending a letter of notification please contact us by telephone on 01495 245 066 Monday - Friday 08:00 - 17:00. We will still require written notification after this.

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